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Q Does scienovo accept OEM service?
A Yes, we accept OEM service since we are a professional manufacturer for laboratory equipment with more than 10 years of OEM experiences.
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Q What kind of guarantee do you offer?
A We provide 15 Months warranty for all our items.
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Q How long is the quotation valid?
A In general, our quotation are valid for one month from the date of quotation. Prices will be adjusted appropriately based on price fluctuations in raw materials and market changes.
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Q How to deal with the faulty?
A First, our products are produced in strict quality control system, but if any faulty, we'll send new spare parts for free in 15 months. Secondly, our after-sales department will periodically follow up our customers.
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Q How can customers get the shipping cost?
A Customers tell us their destination port or delivery address, we check the shipping freight by Sea Freight, Air Freight or Express Freight based on customers’ requirement.
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Q What should I do if I do not know how to use?
A Please do not worry, manual user will be sent together, you can also contact us with more technological support.
And our professional engineers will also assist you to install and use the product online.
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Q What services can scienovo provide?
A Accepted Delivery Terms: FOB, CIF, EXW；
Accepted Payment Currency: USD, EUR, CNY.
Accepted Payment Type: T/T, Cash, Alipay, LC, Alibaba
Language Spoken: English, Chinese, Germany, Spanish, French, Portuguese, Arabic, Russian
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Q Why should customers buy from scienovo not from other suppliers?
A Scienovo, founded in 2010 and been through high and stable development for 10 years, which is a leading manufacturer and Supplier about Laboratory Instruments for more than 10 years.
Scienovo already exported our products to more than 100 countries with excellent business reputation.
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Q What can you buy from us?
A Laboratory Equipment & scientific instruments (HPLC, Gas Chromatography, Atomic Absorption Spectrophotometer, Spectrophotometer, Centrifuge, Microscope , Autoclave, Balance…..)
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Q When can I get the price?
A We usually quote as soon as we get your inquiry. If you need urgent reply, please tell us your email or WhatsApp account, we will contact you and send the quotation to you as soon as possible.
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Q Why choose Scienovo?
A We are the leading manufacture in lab equipment, OEM & ODM service are offered. And we have our own overseas technician and installation team.
