Our Warranty: 12 months(from the date of shipping )
We set up after-sale service department, which is responsible for the after-sale service , technology consultant and so on. We guarantee that our engineer can provide all kinds of technical service to customers any time. We solve technical problems and help customers operate instruments by Tell, Email and all kinds of possible service ways.
Our technical staff make follow-up feedback termly.
Vulnerable parts: We stock all kinds of commonly used parts and guarantee to solve problems for customers as soon as possible.

One week ahead of installation, our company will inform the customers to prepare suitable environment for instruments operation such as humidity, temperature, ground wires, and some hardware facilities such as purity of 99.999% gas, corresponding current device, Check the size of the test bench and prepare for configuring the computer accordingly.
The engineer according to 《 Installation and Debugging Guidelines》to disassemble on the scene, assembly of parts. All steps follow the guidelines.
Power-on test, it is used to detect if some parts were damaged in transportation process.
Debugging instruments and software can make the instrument get a best working condition.
Training:
Common sense training.
Software training
Sample testing training
Simple troubleshooting training.
Users self-test training
Please fill in acceptance report and confirm installation, debugging, and training can be finished successfully.

Good accessibility to all parts
A modular structure with single function components
For fast and prompt delivery, all necessary spare parts and consumable items are shipped by our logistics center. You can find more information by phone, email or on our website.

Thanks very much for buying our top-quality products. “Dedicated To Customer Service” is our service objective, and we promise that we provide the best quality, most efficient and most low consumption.
after-sales service to all our customers who set up cooperation with us in order to ensure the rights and interests of customers. We guarantee that all products are provided all documents to customers, and all technical documents and user’s manual are complete, clear and right for all contracts’ products being operated and maintained normally.

Scienovo also offers a wide range of useful accessories.

Throughout the use period, the company shall ensure the proper operation of the equipment and give response in 24 hours after receiving the maintenance requirement from the user.
The parts required in the repair process are subject to the normal delivery period of the manufacturer.
Service Contact information: Email: info@scienovo.com ; Hotline: +86-15901999577